Reclaim.ai Inc. (“Reclaim,” “we,” “us,” or “our”) has prepared this Privacy Policy to explain what Personal Data (defined below) we collect, how we use and share that data, and your choices concerning our data practices.  

This Privacy Policy explains what Personal Data we collect, how we use and share that data, and your choices concerning our data practices. This Privacy Policy is incorporated into and forms part of our Terms of Service.
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Through our SaaS application (the “App”), Reclaim helps you to manage and defend your calendars. Such tools, including https://reclaim.ai (the “Site”) are referred to collectively in this Privacy Policy as the “Service”.
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Before using the Service or submitting any Personal Data to Reclaim, please review this Privacy Policy carefully and contact us if you have any questions to [email protected]. By using the Service, you agree to the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not access the Site or otherwise use the Service.

If your employer pays for your access to the Service, we will process your work calendar information as a “data processor” on behalf of your employer pursuant to our agreement(s) with your employer, rather than this Privacy Policy. 

We collect information that alone or in combination with other information in our possession could be used to identify you (“Personal Data”) as follows:

Personal Data You Provide: We collect Personal Data when you connect your calendar(s) to the Service as well as when you sign up for the Service via the Reclaim website. The Personal Data collected during these interactions may vary based on what you choose to share with us, but will generally include name, email, location, IP address, as well as data from your calendars including event titles and descriptions, emails of invitees on those events, locations of events, and other calendar metadata. Additionally, we collect Personal Data from user-generated inputs that you provide in order to use Reclaim features, such as the names and descriptions of your Tasks, Habits, Smart 1:1s.

Google Calendar Integration: In order to provide the Services, we will authenticate your Google Calendar account to gather your calendar data, including event titles and descriptions, emails of invitees on those events, locations of events, and other calendar metadata. Through this integration, we will have access to your calendar and any information available there (“Google Calendar Data”). Notwithstanding anything else in this Privacy Policy, we (1) only use the Google Calendar Data to provide the Services; (2) do not transfer Google Calendar Data to third parties except as necessary to provide or improve the Services, as required by law, or in connection with a merger, acquisition, or sale of assets where we provide notice to users; (3) do not use the Google Calendar Data for serving advertisements; and (4) do not permit humans to read Google Calendar Data, except (a) if we obtain your affirmative consent, (b) as necessary for security purposes or to comply with applicable law or (c) our use is limited to internal operations, such as resolving support issues or analyzing data to improve the Service.

Other Integrations: Reclaim has a variety of integrations with partner services for video conferencing (e.g., Zoom), communication and chat tools (e.g., Slack), and task management platforms (e.g., Atlassian Jira). For these integrations, we collect Personal Data required to authenticate to and enable the integration, and metadata specific to the integration. We never store any of this Personal Data and only use it to provide you with the Service described.

Personal Data We Receive Automatically From Your Use of the Service: When you visit, use and interact with the Service, we may receive certain information about your visit, use or interactions. For example, we may monitor the number of people that visit the Service, peak hours of visits, which page(s) are visited, the domains our visitors come from (e.g., google.com, yahoo.com, etc.), and which browsers people use to access the Service (e.g., Chrome, Firefox, Microsoft Internet Explorer, etc.), broad geographical information, and navigation pattern. In particular, the following information is created and automatically logged in our systems:
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Cookies: We use cookies to operate and administer our Site, gather usage data on our Site and improve your experience on it. A “cookie” is a piece of information sent to your browser by a website you visit. Cookies can be stored on your computer for different periods of time. Some cookies expire after a certain amount of time, or upon logging out (session cookies), others survive after your browser is closed until a defined expiration date set in the cookie (as determined by the third party placing it), and help recognize your computer when you open your browser and browse the Internet again (persistent cookies). For more details on cookies please visit All About Cookies.

Email Pixels: We use pixels in our email campaigns that allow us to collect your email and IP address as well as the date and time you open an email or click on any links in the email.

Online Tracking and Do Not Track Signals: We and our third party service providers (e.g., Google Analytics) may use cookies, pixels or other tracking technologies to collect information about your browsing activities over time and across different websites following your use of the Site. Our Site currently does not respond to “Do Not Track” (“DNT”) signals and operates as described in this Privacy Policy whether or not a DNT signal is received. If we do respond to DNT signals in the future, we will update this Privacy Policy to describe how we do so.

Advertising networks may use cookies to collect Personal Data. Most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit the Network Advertising Initiative’s online resources at http://www.networkadvertising.org and follow the opt-out instructions there.

We may use Personal Data for the following purposes:

Aggregated Information: We may aggregate and anonymize Personal Data as well as behavioral data and use the aggregated information to analyze the effectiveness of our Service, to improve and add features to our Service, and for other similar purposes. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Services and share aggregated information like general user statistics. We may collect aggregated information through the Service, through cookies, and through other means described in this Privacy Policy.

Marketing: We may use your email address to contact you to tell you about updates to the Reclaim service, promote new releases, or support you with your existing account. You may opt out of receiving emails by following the unsubscribe instructions contained in each email we send you, or by emailing us at [email protected]. In addition, if at any time you do not wish to receive future marketing communications, you may contact us. If you unsubscribe from our marketing lists, you will no longer receive marketing communications, but we may continue to contact you regarding management of your account, to respond to your requests, and other administrative matters.

In certain circumstances we may share your Personal Data with third parties without further notice to you, unless required by the law, as set forth below:

Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may share Personal Data with vendors and service providers, including providers of hosting services, cloud services and other information technology services providers, event management services, email communication software and email newsletter services, advertising and marketing services, payment processors, customer relationship management and customer support services, and web analytics services. Pursuant to our instructions, these parties will access, process or store Personal Data in the course of performing their duties to us. We take commercially reasonable steps to ensure our service providers adhere to the security standards we apply to your Personal Data and anonymize your Personal Data whenever possible. You can see a complete list of sub-processors on our Security page: https://reclaim.ai/security.

Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of service to another provider, your Personal Data and other information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction along with other assets.

Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Services, or the public, or (v) protect against legal liability.
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Affiliates: We may share Personal Data with our affiliates, meaning an entity that controls, is controlled by, or is under common control with Reclaim. Our affiliates may use the Personal Data we share in a manner consistent with this Privacy Policy.
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Other Users: Some of your Personal Data may be visible to users and administrators of your organization if you sign-up for the Service with an email address under that organization. Data will never be shared with anyone outside of your domain.

We keep Personal Data for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a business need to do so, or as required by law (e.g. for tax, legal, accounting or other purposes), whichever is the longer.

Reclaim proudly offers a self-service delete capability which enables you to remove your account and all associated Personal Data and Google Calendar Data with Reclaim. You may also email [email protected] to do this on your behalf or confirm that your data has been deleted.

Please log in to your account or contact us if you need to change or correct your Personal Data.

Our Service is not directed to children who are under the age of 13. Reclaim does not knowingly collect Personal Data from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Data to Reclaim through the Service please contact us and we will endeavor to delete that information from our databases.

Individuals using the Service located in the European Economic Area have certain rights in relation to their personal data:

You can request access to, and rectification or erasure of, personal data; If any automated processing of personal data is based on your consent or a contract with you, you have a right to transfer or receive a copy of the personal data in a usable and portable format; If the processing of personal data is based on your consent, you can withdraw consent at any time for future processing; You can object to, or obtain a restriction of, the processing of personal data under certain circumstances; and For residents of France, you can send us specific instructions regarding the use of your data after your death.

To make such a request, please use our Data Subject Access Request form: https://reclaim.ai/dsar.

Reclaim's European Representative for the purposes of this Policy is: Osano International Compliance Services Limited; if you are within the European Economic Area, you may contact our European Representative at the following address:

Osano International Compliance Services Limited
ATTN: 2PSC3 Dublin Landings
North Wall Quay
Dublin 1
D01C4E0

Reclaim's UK Representative for the purposes of this Policy is: Osano UK Compliance LTD; if you are within the UK, you may contact our UK Representative at the following address:

Osano UK Compliance LTD
ATTN: 2PSC42-46 Fountain Street
Belfast
Antrim
BT1 - 5EF

Reclaim complies with the EU-US and Swiss-US Privacy Shield Frameworks as set forth by the US Department of Commerce regarding the collection, use and retention of personal data transferred from the US, the United Kingdom and Switzerland to the United States in reliance on Privacy Shield. Reclaim.ai  has certified to the Department of Commerce that it adheres to the EU-US and Swiss-US Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access and Recourse, Enforcement and Liability with respect to such Personal Information. If there is any conflict between the terms of this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.
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In the context of an onward transfer, Reclaim has responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. Reclaim shall remain liable under the PRinciples if its agent processes such personal information in a manner inconsistent with the Principles, unless the organization proves that it is not responsible for the event giving rise to the damage.
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In compliance with the EU-US Privacy Shield Principles, we are committed to resolving complaints about your privacy and our collection or use of your Personal Information.Individuals located within the EEA, the UK or Switzerland with inquires or compliance regarding this notice should first contact us by emailing [email protected]. We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of Personal Information within 45 days of receiving your complaint.
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If we fail to respond within that time or if our response does not address your concern, you may contact JAMS, which provides and independent third-party dispute resolution body based in the United States by visiting this website: https://www.jamsadr.com/eu-us-privacy-shield JAMS has committed to respond to complaints to provide no recourse at no code to you.
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Under certain circumstances, you may invoke binding arbitration for complaints regarding Privacy Shield compliance when other dispute resolution procedures have been exhausted.
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The Federal Trade Commission has jurisdiction over our compliance with the Privacy Shield.
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For more information about the Privacy Shield in general, and to view our certification online, please visit: https://www.privacyshield.gov.

The Service may contain links to other websites or services not operated or controlled by Reclaim, including social media services (“Third Party Sites”). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and policies.

You use the Service at your own risk. We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Data both online and offline from loss, misuse, and unauthorized access, disclosure, alteration or destruction. You can find more information about our security practices and sub-processors on our Security page: https://reclaim.ai/security.

For individuals in the European Economic Area, the United Kingdom, Canada or any other jurisdiction outside of the United States with laws governing personal data collection, please be aware that by using our Service, you understand and acknowledge that your Personal Data will be transferred from your location to our facilities and servers in the United States where we or our sub-processors have operations. A complete list of our sub-processors can be found on our Security Page: https://reclaim.ai/security.

In particular, we offer the following safeguards if Reclaim transfers Personal Data from jurisdictions with different data protection laws:

European Commission’s Standard Contractual Clauses. Reclaim uses Standard Contractual Clauses approved by the European Commission (and the equivalent standard contractual clauses for the UK where appropriate) for transfers to, among others, Australia, Canada, India, Japan, South Korea, and the United States. A copy of our Data Processing Addendum can be found at: https://reclaim.ai/dpa; a signed copy of the executed version can be provided by emailing [email protected].

Following i) invalidation of the EU-US Privacy Shield Framework in case C-311/18 by the Court of Justice of the European Union and ii) the opinion of the Swiss Federal Data Protection and Information Commissioner (FDPIC) of 8 September, 2020, Reclaim no longer relies on i) the EU-US Privacy Shield and ii) the Swiss-US Privacy Shield Frameworks as mechanisms for international data transfer, until further notice.
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However, Reclaim remains committed to maintaining its self certifications under the EU-US Privacy Shield and the Swiss-US Privacy Shield Frameworks and complying with their Privacy Shield Principles as an additional way of protecting our users’ privacy.

In signing up for the Service, you are choosing to provide and share both your Personal Data and your Google Calendar Data to Reclaim. If you do not wish to share that data with Reclaim, please do not sign up for the Service. 

Reclaim proudly offers a self-service delete capability which enables you to remove your account and all associated Personal Data and Google Calendar Data with Reclaim. You may also email [email protected] to do this on your behalf or confirm that your data has been deleted.

The Service, and our business may change from time to time. As a result we may change this Privacy Policy at any time. When we do we will post an updated version on this page, unless another type of notice is required by the applicable law. By continuing to use our Service or providing us with Personal Data after we have posted an updated Privacy Policy, or notified you by other means if applicable, you consent to the revised Privacy Policy and practices described in it.

If you have any questions about our Privacy Policy or information practices, please feel free to contact us at our designated request address: [email protected]